Refund Policy

We accept requests concerning an item that arrives damaged, defective, incorrect, or materially different from the item ordered. Requests must be made within 30 days after delivery. We do not offer no-reason returns or exchanges for preference changes.

How to request a review

Send the order number, the email used for the order, a clear explanation, and photos or video showing the item, packaging, shipping label, and issue. Do not send anything back without written authorization; an unauthorized return may not be received or credited.

Review and resolution

We may ask for additional information and will compare the evidence with the order and delivery record. If the request is approved, we may provide a replacement or refund, depending on the circumstances and available stock. Approved refunds are sent to the original payment method. Banks and payment providers control posting times. Original shipping charges are not refunded unless required by law or the confirmed issue resulted from our fulfillment.

Contact

Email: hongvo30424@gmail.com
Mailing address: 1241 S 1st St, Springfield, IL, 62704, United States
Phone: (331) 624-1062